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Worldwide tech outage: Disruption hits American flight industry hard

Here’s a snapshot of what the outage looks like for American travelers:

Updated: 11:37 AM EDT Jul 19, 2024

A global technology outage grounded flights, knocked banks offline and media outlets off air on Friday after a faulty software update disrupted companies and services around the world and highlighted their dependence on just a handful of providers. Video above: Watch the moment all passenger flights in the United States were groundedThe trouble with the update issued by cybersecurity firm CrowdStrike and affecting computers running Microsoft Windows was not a security incident or cyberattack, according to CrowdStrike, which said a fix was on the way.In the United States, the impact could be seen and felt this morning at airports across the country. Here’s a snapshot of what the outage looks like for American travelers:In Boston:”I’ve been here since 4:30 a.m. I have checked in on my phone but none of the kiosks work if you need a boarding pass,” said Hailey, a Spirit Airlines customer who is traveling to Chicago. “It’s definitely hard to be here since 4:30 a.m. and not know if we are getting on a flight or not.”In Baltimore: “There has been a lot of different communication, but honestly, we’re all confused,” said one passenger waiting in line. “We’re just gonna stand by and treat everyone with kindness. Everyone’s in the same boat.”In Sacramento, California: “This is going to take a little bit more time for us to come up back online completely, so there are still going to still be some delays around the check-in counters and things like that,” airport spokesperson Scott Johnston said. “So it’s never going to be just a flip of a switch, so you got to allow for that as well.”In Louisville, Kentucky: The Associated Press contributed to this report.

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