Steamship Authority says it refused to pay ransomware attackers
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Steamship Authority says it refused to pay ransomware attackers

The Massachusetts Steamship Authority says it refused to pay a ransom during the cyberattack that kept an online reservation system down for 10 days earlier this month. Systems were first affected on the morning of June 2 and customers were unable to book or change reservations online until June 12, when the Steamship Authority announced that its website was back up and running.Phone reservations through the Mashpee Reservation Office were also unavailable for several days. Despite the disruption in making or modifying reservations, no trips were canceled during the attack. In a new statement issued at a joint meeting of the Authority’s Port Council and Board, General Manager Robert B. Davis said the response to the attack included cooperation with state and federal law enforcement authorities. “This incident was a criminal act, and we continue to work with law enforcement as part of the ongoing investigation. Although that investigation is ongoing, we do want to our customers and the public to know that the Steamship Authority did not pay a ransom or engage with the cybercriminals,” he said. “We continue to refer all inquiries related to the details of this ongoing investigation to the Federal Bureau of Investigation.”Davis said new safeguards have been implemented as a result of lessons learned during this attack.”At this time, most of our key customer functions have been fully and safely restored. Reservations can be made or changed on our website, via phone or at a terminal and credit cards may now be used at all locations,” he said.

The Massachusetts Steamship Authority says it refused to pay a ransom during the cyberattack that kept an online reservation system down for 10 days earlier this month.

Systems were first affected on the morning of June 2 and customers were unable to book or change reservations online until June 12, when the Steamship Authority announced that its website was back up and running.

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Phone reservations through the Mashpee Reservation Office were also unavailable for several days.

Despite the disruption in making or modifying reservations, no trips were canceled during the attack.

In a new statement issued at a joint meeting of the Authority’s Port Council and Board, General Manager Robert B. Davis said the response to the attack included cooperation with state and federal law enforcement authorities.

“This incident was a criminal act, and we continue to work with law enforcement as part of the ongoing investigation. Although that investigation is ongoing, we do want to our customers and the public to know that the Steamship Authority did not pay a ransom or engage with the cybercriminals,” he said. “We continue to refer all inquiries related to the details of this ongoing investigation to the Federal Bureau of Investigation.”

Davis said new safeguards have been implemented as a result of lessons learned during this attack.

“At this time, most of our key customer functions have been fully and safely restored. Reservations can be made or changed on our website, via phone or at a terminal and credit cards may now be used at all locations,” he said.

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