Local man with cerebral palsy to have wheelchair fixed by company after 9 weeks of waiting
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Local man with cerebral palsy to have wheelchair fixed by company after 9 weeks of waiting

A Massachusetts man with cerebral palsy will have his motorized wheelchair fixed after nine weeks of waiting. Joan Hutchinson, the man’s mother, says she spoke with a representative of National Seating & Mobility back in February. She says she was told the company had to order parts in order to fix it, but had not heard back from a representative until Thursday.”I mean, it should not take that long. We got a part for his computer overnight,” Hutchinson told NewsCenter 5 for a report that aired Wednesday night.While they were waiting for word from the company, the 77-year-old Hutchinson has had to push her son, Mark, around the house in his heavy motorized wheelchair.”Horrific. It’s been very difficult,” she said. “I am old and fragile. Pushing that chair around has been very difficult. The people of the company, they do not respond.”Mark has been unable to get outside, and thus unable to get his COVID-19 vaccine, because his mother cannot bring him down the ramp and put him in their van.”I cannot bring him outside on that wheelchair ramp. I cannot hold it,” Joan Hutchinson said. “I just want it fixed and people should look into this company. It’s not acceptable.”Joan Hutchinson told NewsCenter 5 that she received a call from the vice president of operations for National Seating & Mobility on Thursday. She says she was told the parts for Mark’s wheelchair are being sent via overnight mail and that his chair should be fixed by Saturday. She also says the vice president is planning to visit their home on Friday.In addition, Hutchinson says Woburn Mayor Scott Galvin called her and Woburn Fire Chief Donald Kenton, and they have arranged for someone from a Winchester pharmacy to come to the Hutchinson’s home to administer a COVID-19 vaccine to Mark.While talking through his computer, Mark told NewsCenter 5 that he is looking forward to “going outside and getting some sun.” In response to NewsCenter 5’s initial report Wednesday night, a spokesperson for National Seating & Mobility issued the following statement via email Thursday morning:”National Seating & Mobility cares deeply about our clients. In the complex rehabilitation industry, every client’s situation and needs are unique, including the healthcare provider’s prescribed care, the client’s health care benefits coverage, and the equipment components needed for custom mobility solutions. The process is complicated and requires pre-authorization from medical and health insurance providers before equipment parts may be ordered. Although we are unable to share specific details related to any client because of HIPAA regulations and privacy practices, we can confirm that we have reached out to this client and caregiver and are working to get the situation resolved as quickly as possible.”

A Massachusetts man with cerebral palsy will have his motorized wheelchair fixed after nine weeks of waiting.

Joan Hutchinson, the man’s mother, says she spoke with a representative of National Seating & Mobility back in February. She says she was told the company had to order parts in order to fix it, but had not heard back from a representative until Thursday.

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“I mean, it should not take that long. We got a part for his computer overnight,” Hutchinson told NewsCenter 5 for a report that aired Wednesday night.

While they were waiting for word from the company, the 77-year-old Hutchinson has had to push her son, Mark, around the house in his heavy motorized wheelchair.

“Horrific. It’s been very difficult,” she said. “I am old and fragile. Pushing that chair around has been very difficult. The people of the company, they do not respond.”

Mark has been unable to get outside, and thus unable to get his COVID-19 vaccine, because his mother cannot bring him down the ramp and put him in their van.

“I cannot bring him outside on that wheelchair ramp. I cannot hold it,” Joan Hutchinson said. “I just want it fixed and people should look into this company. It’s not acceptable.”

Joan Hutchinson told NewsCenter 5 that she received a call from the vice president of operations for National Seating & Mobility on Thursday. She says she was told the parts for Mark’s wheelchair are being sent via overnight mail and that his chair should be fixed by Saturday. She also says the vice president is planning to visit their home on Friday.

In addition, Hutchinson says Woburn Mayor Scott Galvin called her and Woburn Fire Chief Donald Kenton, and they have arranged for someone from a Winchester pharmacy to come to the Hutchinson’s home to administer a COVID-19 vaccine to Mark.

While talking through his computer, Mark told NewsCenter 5 that he is looking forward to “going outside and getting some sun.”

In response to NewsCenter 5’s initial report Wednesday night, a spokesperson for National Seating & Mobility issued the following statement via email Thursday morning:

“National Seating & Mobility cares deeply about our clients. In the complex rehabilitation industry, every client’s situation and needs are unique, including the healthcare provider’s prescribed care, the client’s health care benefits coverage, and the equipment components needed for custom mobility solutions. The process is complicated and requires pre-authorization from medical and health insurance providers before equipment parts may be ordered. Although we are unable to share specific details related to any client because of HIPAA regulations and privacy practices, we can confirm that we have reached out to this client and caregiver and are working to get the situation resolved as quickly as possible.”

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